Privacy Policy for SAM AUDIOS
At SAM AUDIOS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our Android and iOS applications that provide a streaming service for audiobooks. By using our services, you consent to the practices described in this Privacy Policy.
Information We Collect
1.1 Personal Information: When you use SAM AUDIOS, we may collect certain personal information, such as your name, email address, phone number and payment details. This information is necessary for creating and managing your account, processing payments, and providing you with a personalized experience.
1.2 Usage Information: We may collect certain non-personal information about your usage of our app, such as the titles of audiobooks you listen to, the duration of your listening sessions, and your interactions with the app features. This information helps us improve our services, understand user preferences, and tailor recommendations.
1.3 Device Information: To provide a seamless experience, we may collect certain device information, including the type of device, operating system, unique device identifiers, and network information. This information helps us troubleshoot technical issues, provide updates, and optimize our services for different devices.
1.4 Cookies and Similar Technologies: We may use cookies and similar technologies to collect information about your interactions with our app. These technologies help us personalize your experience, remember your preferences, and analyze trends. You can manage your cookie preferences through the settings in your device or app.
How We Use Your Information
2.1 Service Provision: We use the information we collect to provide and improve our audiobook streaming service, personalize your experience, and ensure the proper functioning of our app. This includes managing your account, processing payments, delivering audiobooks, and providing customer support.
2.2 Analytics and Improvements: We analyze the information we collect to understand user preferences, improve our app’s features and functionality, and optimize recommendations. This may involve aggregating and anonymizing data to generate insights and perform statistical analysis.
2.3 Communication: We may use your personal information to communicate with you regarding your account, app updates, important announcements, and marketing offers. You can opt out of marketing communications at any time by following the instructions provided in the communication.
2.4 Legal Compliance: We may use and disclose your information as required by law, regulation, legal process, or governmental request. This may include responding to lawful requests from public and government authorities for law enforcement or national security purposes.
Information Sharing and Disclosure
3.1 Service Providers: We may engage trusted third-party service providers to assist us in delivering and improving our services. These providers may have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.
3.2 Business Transfers: In the event of a merger, acquisition, or sale of SAM AUDIOS, your personal information may be transferred as part of the business assets. We will notify you via email or prominent notice within the app of any such change in ownership or control.
3.3 Consent and Legal Obligations: We may disclose your personal information if we have a good faith belief that such disclosure is necessary to comply with a legal obligation, protect our rights or property, investigate fraud, enforce our terms of service, or respond to a government request.
REFUND POLICY FOR SAM AUDIOS:
At SAM AUDIOS, we strive to provide our users with the best audio streaming experience. If you encounter any issues with your subscription or purchase, please review our refund policy below:
- Subscription Refunds: Subscription purchases are generally non-refundable. However, exceptions may be made in cases of technical issues or errors. Then, the user will be provided the subscription but not the refund.
- Technical Issues: If you experience technical difficulties accessing or using SAM AUDIOS, please contact our customer support team promptly. Refunds related to technical issues will be assessed on a case-by-case basis.
- Unauthorized Purchases: If you notice unauthorized transactions on your account, please report them to us immediately. We will investigate and, if confirmed, refund the unauthorized charges.
- Contacting Customer Support: For refund requests or assistance, contact our customer support team at support@samaudios.com within 30 days of the issue.
- Refund Process: However, if the support team promises for a refund. Refunds will be processed to the original payment method. Allow 7 – 14 business days for the refund to reflect in your account.
- Policy Changes: SAM AUDIOS reserves the right to modify this refund policy at any time. Users will be notified of any changes through our website or other communication channels.
By using SAM AUDIOS services, you agree to abide by this refund policy. If you have any questions or concerns, please reach out to our customer support team for clarification.
Data Security
We prioritize the security of your personal information and take appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices and technologies, including encryption, firewalls, and secure data storage, to safeguard your information.
Children’s Privacy
SAM AUDIOS is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to promptly delete the information from our systems.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice within the app or by sending you an email. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SAM AUDIOS Support Email: support@samaudios.com
By using SAM AUDIOS, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.